Customer Care response time

Discussion in 'General Discussion' started by volker.raschek, Nov 13, 2017.

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  1. volker.raschek

    volker.raschek New Member

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    Hello,
    I've been waiting 14 days for a response from the support team for my ticket.

    Is that normal?

    Volker
     
    volker.raschek, Nov 13, 2017
    #1
  2. Laura

    Laura UDOOer

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    Hello Volker, I have added a note to your ticket that you are waiting for a reply It will send a notification to the team member assigned the RMA.
     
    Laura, Nov 13, 2017
    #2
  3. volker.raschek

    volker.raschek New Member

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    Thank you Laura
     
    volker.raschek, Nov 13, 2017
    #3
  4. volker.raschek

    volker.raschek New Member

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    Hello Laura,
    could you inform your team that I added a new post to my ticket.

    Markus
     
    volker.raschek, Nov 21, 2017
    #4

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