I've got an open support request which is about a completely DOA Udoo Quad board (it arrived with one of the chips fallen off), and it's been open for a while with no acknowledgement or response other than @andcmp confirming via this forum that it's in the new ticketing system. I was wondering what other people's experiences of the Udoo support process was? Did you have to wait days or weeks? Or are you still waiting? From what I can tell, there's quite a few people with open support tickets. Anyone from Udoo care to comment on how quickly these are getting turned around? Thanks.