Wrong adapter sent - no response to email or form

Discussion in 'Troubleshooting' started by raygeeknyc, Nov 20, 2013.

  1. raygeeknyc

    raygeeknyc New Member

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    Hello
    After a long wait I was very disappointed to receive my uDoo with a european power adapter, not a US one, despite the fact that the item ordered was
    “””
    UDOO Dual
    Item# S975-B000-2100-C2-POWERUSA
    “””

    Please send me a correct adapter via expedited post at once to the address on the order. Failing that, a refund of $15.00 USD will be accepted to cover my replacement cost+effort.

    TIA
     
  2. delba

    delba Administrator Staff Member

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    Sorry to hear that. We're covering all the replacements/refunds, you should receive a reply to your email with more info about that asap.
     
  3. raygeeknyc

    raygeeknyc New Member

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    Thanks - it has now been another 2 days and I have no notice of this being shipped. It's now the weekend so I assume that nothing will happen for at least another 2 days. I request that you issue me a partial refund through Paypal and I will purchase my own.
     
  4. raygeeknyc

    raygeeknyc New Member

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    Udoo people - still no response? This is really poor and a bad way to set the tone with the customers who pre-funded your business and waited patiently. If I do not hear back within 24 hours to this or my unanswered email I will dispute the charges with Paypal and my backing credit card issuer. Please do not put me in that position and respond. Thank you.
     
  5. delba

    delba Administrator Staff Member

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    raygeeknyc i can confirm that we took care of the problem and your power adapter will be shipped today! Sorry again for the delay.
     

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