Booting Udoo?

Discussion in 'UDOO 101' started by bugmenot, Oct 16, 2013.

  1. Solardave1

    Solardave1 New Member

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  2. DracoLlasa

    DracoLlasa UDOOer

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    last post was less than an hour ago, im sure a 'bump' wasnt really needed ;-)
     
  3. andcmp

    andcmp New Member

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    Ok, here I am, I've missed the posts about the RAM, thank Draco to call my attention to this.

    oxygen84 and kevin I'm sorry about your issue. I believe you already asked for support through the contact form right? http://www.udoo.org/support/contact-us/ If now, do it, if yes, PM me with your email address so I'll check for your request and reply to you via mail.

    We are moving from a too basic mail based support system to something more adequate, aka ticketing system.

     
  4. kevin

    kevin New Member

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    Hi andcmp, I've sent you a PM with my email address. I also tweeted @UDOO_Board (I'm __kb) as I wasn't sure the best way to get your attention. Thanks for your help!
     
  5. oxygen84

    oxygen84 New Member

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    I've just sent a message from the form.
    Thanks again.
     
  6. kevin

    kevin New Member

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    No news yet...
     
  7. andcmp

    andcmp New Member

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    Replied to both of you! ;)
     
  8. kevin

    kevin New Member

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    Thanks; how long do you think it'll take for someone to respond, now that it's in the ticketing system?
     
  9. kevin

    kevin New Member

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    No news yet...
     
  10. kevin

    kevin New Member

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    @andcmp (or anyone): should I expect to have heard from the support ticket yet? I've had a non-working Udoo for a few weeks now, and no response from the Udoo team. Even just knowing that someone's looking in to whether it's a systemic problem with manufacturing or an unlucky 1-off (although at least 2 of us have the problem...) would be a start. Or alternatively something like "there's a lot of support enquiries, bear with us..." or "we're dispatching replacements after the Kickstarter boards have all been sent" or some other nugget of information I can cling on to.

    I like the idea of the product and hopefully I'll enjoy using it, and I understand that there's a lot to do around the end of the Kickstarter campaign, but a little communication can go a long way.

    Thanks!
     
  11. johnml

    johnml New Member

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    Extracted zip reveals cpgz file, fixed with 7zip on OS X

    I just thought I would post this for anyone that maybe experiencing the same issue.

    I downloaded both the android 1.1 and ubuntu 1.3 dual image zips and extracting on OS X Mavericks yields *.cpgz files for both archives. After a few attempts using these files and failed boots, I installed 7zip from Homebrew, http://brew.sh/.

    Code:
    brew install p7zip
    Open a new shell, or use the direct path to 7z, ex:

    Code:
    7z x udoo_dual_ubuntu_1.3.zip
    Now you should see a .img file and you can follow the sd bootable image instructions.

    Has anyone else experienced the same?
     
  12. delba

    delba Administrator Staff Member

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  13. kevin

    kevin New Member

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    I just had a shipping notice, they're sending me a new one. Yay!
     
  14. oxygen84

    oxygen84 New Member

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    I've received mine and it looks like it's working beautifully! Now... what was the root password on the default boot...
     
  15. firehopper

    firehopper Member

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    for linaro its ubuntu
    for debian its debian :)
    I think anyway :)
     
  16. delba

    delba Administrator Staff Member

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    Yep! I confirm!
     
  17. Cib0rg

    Cib0rg New Member

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    Hello.
    At Nov.09 I send to info@udoo.org message. My UDOO Quad seems dead - serial output shows nothing. At Nov.13 I got a reply "your request has been inserted in our system". There was last message from UDOO team. This is not funny. What should I do with dead device?
    I want to send it back to UDOO team to exchange on normally working device. Is that possible?
     
  18. delba

    delba Administrator Staff Member

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    Hi Cib0rg,

    sorry to hear that. We switched to a more efficient customer care method using a ticketing system instead of the email.

    Regarding your issue: please try to follow this troubleshooting: http://www.udoo.org/faq-items/why-my-udoo-wont-boot/ and if nothing happens open a ticket in our customer care section (http://www.udoo.org/customer-care/) asking for a RMA (tell that you already tried the troubleshooting procedure). In this way you'll return the dead UDOO and we'll send you a new working one.

    Let me know and sorry again for the delay.
     
  19. yuusu

    yuusu New Member

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    It has two UDOO(s).
    One is started normally.
    One does not BOOT.
    It tested using the same power supply and the same SD card.
    Since it is initial failure clearly, I want you to exchange.

    Order # 100002047
     
  20. delba

    delba Administrator Staff Member

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    yuusu, we saw your ticket in our CustomerCare system. Please wait for our reply. Best Regards.
     

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