Preorder shipping status/questions thread

Discussion in 'General Discussion' started by ottyphc, Nov 2, 2013.

  1. qkchung

    qkchung New Member

    Joined:
    Nov 18, 2013
    Messages:
    4
    Likes Received:
    0
    since up to now , i still not receive my shipping email
    posted on forum but no reply
    i doubt about whether problem of delivery or other reason pending my order

    i sent the support form before but no reply
    i dont think i can receive my shipping email by 27nov

    i just want my full refund
    order no. 100001443
     
  2. Lifeboat_Jim

    Lifeboat_Jim New Member

    Joined:
    Sep 16, 2013
    Messages:
    399
    Likes Received:
    1
    Well I don't know about a refund, that's up to Team UDOO.

    However given deliveries normally have been occurring in their thousands within 2-3 working days of the email tracking email I'd say there is still time for you to receive your delivery by the timeframe stated. IE leaving the factory by Nov 27th, in your hands by Sat Nov 30th.
     
  3. Ingmar

    Ingmar New Member

    Joined:
    Nov 1, 2013
    Messages:
    18
    Likes Received:
    2
    I reported a KS DOA Quad on Nov 3rd. I do not want a refund, but I sure as hell would like to get an update on why a replacement is taking this long.
    Mails to UDOO Team are in vain, nobody replies.

    It's great that pre-orders are shipping now that KS backers have "received" their UDOO, aside from some "minor" problems as DracoLlasa puts it in another thread (not any major 'known issues' with the Rev D board, apart from some loose memory chips, ..).

    I am a very happy puppy (sic!! :x ) seeing that non KS backers have started receiving theirs, having mine broken on my desk since its arrival (now almost 4 weeks), while hearing nothing from the UDOO team despite a few very patient mails and postings.

    I really hope that the support for the non-KS buyers is better, or support for any other customer from the SECO company (http://www.seco.com) for that matter.
     
  4. jykm12

    jykm12 New Member

    Joined:
    Nov 15, 2013
    Messages:
    26
    Likes Received:
    0
    Yes. No one responds to the submitted support email. Udoo sales support is non-existent.
     
  5. mrdude

    mrdude New Member

    Joined:
    Nov 11, 2013
    Messages:
    11
    Likes Received:
    0
    I finally received my UPS tracking details - I'm in UK and my Udoo Quad left Italy, then was shipped to Germany, now it's in UK and getting delivered today at some point - :), My pre-order number was 778 in the list- so if you have a number higher than that, don't panic!!! I'm sure you'll get yours soon.


    EDIT: Mine just turned up today - sweet! I never needed to pay import tax either - probably because it's been delivered from another EU country - thanks very much udoo team, now to have some fun!
     
  6. jykm12

    jykm12 New Member

    Joined:
    Nov 15, 2013
    Messages:
    26
    Likes Received:
    0
    Order number 1183

    Location: US

    Tracking number received this morning
     
  7. buggz

    buggz New Member

    Joined:
    Nov 25, 2013
    Messages:
    8
    Likes Received:
    0
    Kit-PreOrd=34
    Quad Starter Kit
    USA, received package just now!
    I see I don't have an HDMI device, I have to buy another monitor? hmm...

    UPDATE:
    Simple HDMI <-> DVI adapter, walla, boots and runs good.
     
  8. qkchung

    qkchung New Member

    Joined:
    Nov 18, 2013
    Messages:
    4
    Likes Received:
    0
    Same here, still no reply on support , even no delivery email
    i just want my refund , totally disapointed
     
  9. mariom79

    mariom79 New Member

    Joined:
    Nov 15, 2013
    Messages:
    2
    Likes Received:
    0
    My order N° 1039 - 03/October/2013.
    At today, no shipping, no tracking number, no UDOO.

    There are other shipping issue ?
    Please let me know when i can receive my order.

    Best Regards.
     
  10. Neprice

    Neprice New Member

    Joined:
    Nov 27, 2013
    Messages:
    4
    Likes Received:
    0
    I'm order 99 from June 21. I ordered a Udoo quad. My money was taken on June 21st through paypal. My order status through Udoo's site now says cancelled. I have not received anything (no email or any other communication) from udoo telling me that my order was cancelled. No explanation when trying to contact them through the site. I really hope my order wasn't actually cancelled. I paid them almost six months ago and can't figure out why they would cancel my order with no notice and so far no explanation. I really would like to receive my udoo quad.
     
  11. Flamenawer

    Flamenawer Member

    Joined:
    Nov 2, 2013
    Messages:
    66
    Likes Received:
    2
    Similar for me, , no shipping, no tracking number,no udoo
     
  12. jblythe

    jblythe New Member

    Joined:
    Nov 27, 2013
    Messages:
    3
    Likes Received:
    0
    I am thinking I shold have read these threads before....I did not participate in the kickstarter but I did order one online a week ago....says 2-4 days to ship but from the sounds of wha tI am reading this may be a farse...Anyone else jump on the bandwagon *AFTER* the kickstarter/pre-order period?
     
  13. jcacosta

    jcacosta New Member

    Joined:
    Nov 18, 2013
    Messages:
    10
    Likes Received:
    0
    I am order 1557, still no updates. In the blog they said that by today all preorders would be shipped. Any updates on that? My order is still in processing status.. and no email from udoo with tracking information.
     
  14. Lifeboat_Jim

    Lifeboat_Jim New Member

    Joined:
    Sep 16, 2013
    Messages:
    399
    Likes Received:
    1
    The 'processing' status... pay that no attention. My UDOO's are still showing as 'processing' yet here they are on my desk!

    As to the main point, I can say that some people have received their deliveries with no e-mail at all.
     
  15. Schlappendengler

    Schlappendengler New Member

    Joined:
    Nov 28, 2013
    Messages:
    1
    Likes Received:
    0
    Hi, all

    Germany, near Hannover: Order: 2013-E-0001141

    I got my UDOO-QUAD Board on Tuesday,26 ...Very well packed.. Very nice :D :D
    Have to start downloads, SD-Card preparation, a.s.o. ...will be an exciting weekend :geek:

    Thanks to UDOO Team!!

    regards, Michael
     
  16. Flamenawer

    Flamenawer Member

    Joined:
    Nov 2, 2013
    Messages:
    66
    Likes Received:
    2

    Where you see that information order status?
     
  17. Lifeboat_Jim

    Lifeboat_Jim New Member

    Joined:
    Sep 16, 2013
    Messages:
    399
    Likes Received:
    1
    In the secure account 'orders' section.
     
  18. Flamenawer

    Flamenawer Member

    Joined:
    Nov 2, 2013
    Messages:
    66
    Likes Received:
    2
    Thank you, I buy Udoo as guess, and I can not view this option on my account, also any info on paypal or email. I hope that the card arrive soon.
    I have this info, in my email,Invoice # 2013-W-00000701 for Order # 100001794 and I am Spanish.
     
  19. Lifeboat_Jim

    Lifeboat_Jim New Member

    Joined:
    Sep 16, 2013
    Messages:
    399
    Likes Received:
    1
    No idea, sorry.
    I can only offer you this guess, in the last few days order numbers around 1300-1400 were received (based on a couple of people posting they'd had theirs). I believe 800-1100 were received about 3-5 days ago. Sounds like you ought to get yours in the next few days
     
  20. delba

    delba Administrator Staff Member

    Joined:
    May 8, 2013
    Messages:
    1,064
    Likes Received:
    9
    To the ones who didn’t receive their pre-ordered UDOOs yet: we’re experiencing a line production problem regarding one of our supplier that didn’t send us the ram modules. We already solved the problem but because of this we’re unable to assemble the remaining 150 UDOOs creating a delay in the pre-orders shipment which will be done no later than next wednesday, 4th of december.
    The Orders will be shipped within the next week after we take care of all the pre-orders.

    Here for the official blog post http://www.udoo.org/shipment-delay-on-pre-ordered-udoos/
     

Share This Page