Ciao Marta thank you for reaching out and sorry for the delayed response. The UDOO BOLT support is done via tickets, where a technician will help you solve your problem with your board or substitute it with another if needed. The life term is uncertain. UDOO is a community-based project, so as long as you guys will buy it, we will produce it. Just to give you an idea though, we just discontinued our very first product, that we released in 2013. You can expect the BOLT to be here for a long time still.